Merakify Services

Three services, one framework

One owner from the first advice to daily care, as your IT function or alongside your own team.

How each service works

In proposals and tenders: advisory services, professional services and managed services.

Merakify Advise

Independent advice before and alongside any work.
- Billed as a project or a retainer
- Your first session is free
Merakify Build

All project work, including handover and building your team’s own capability.
- Billed as a project
- Training for your team at every handover
Merakify Care

All managed services, fully managed or co-managed.
- Billed monthly, plus support by the hour
- A Care level for each family

Merakify Services

One framework, three phases, six stages, and a named owner for every piece of work.

- DiscoverUnderstand the need, the context, the constraints, the risks and the result you want, then advise on what fits.
- DesignDefine the solution, architecture, scope, ownership, security and acceptance.
- DeployImplement, configure, integrate, test, enable your team and hand over.
- OperateSupport, administer and monitor what we take responsibility for.
- AssessReview performance, adoption, risk, cost and what should improve.
- ScaleOptimize, automate, expand or add capability through controlled change.

Work moves from left to right; a major change starts again with Advise. See how we work

Merakify X Customer Portal

Every customer gets the Merakify X Customer Portal: tickets, projects, managed assets, invoices and user management in one place.

Merakify X Customer Portal

TicketsProjectsManaged assetsInvoices

RequestOwnerStatusNext step

New user setupOwner: Service deskIn progressLaptop and accounts prepared

WiFi in meeting roomsOwner: Network engineerScheduledCoverage check on site

Firewall updateOwner: Network engineerDoneNoted in the monthly report

Quarterly service reviewOwner: Service managerScheduledAgenda shared in the portal

Your first Merakify Advise session is free. We reply within one business day.