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How we work

One framework, from the first question

Advise. Build. Care.: three phases, six stages, and a named owner for every piece of work.

Six stages

Three phases for a first conversation; six stages in proposals, statements of work and delivery.

  1. Merakify Advise01DiscoverUnderstand the need, the context, the constraints, the risks and the result you want, then advise on what fits.
  2. Merakify Build02DesignDefine the solution, architecture, scope, ownership, security and acceptance.
  3. 03DeployImplement, configure, integrate, test, enable your team and hand over.
  4. Merakify Care04OperateSupport, administer and monitor what we take responsibility for.
  5. 05AssessReview performance, adoption, risk, cost and what should improve.
  6. 06ScaleOptimize, automate, expand or add capability through controlled change.

A major change returns to Merakify Advise.

One lifecycle, always

In a first conversation we talk in three phases; in proposals, statements of work and delivery we use all six stages.

Every engagement starts with Advise, and your first session is free.

A Build engagement ends in acceptance and handover. Care runs over time: each quarterly service review agrees whether a family moves up, stays, steps down or goes Tailored, and major change returns to Advise and Build.

In a partner-led engagement, the Framework covers only the scope we agreed to deliver.

The Merakify Framework is aligned with ITIL 4, ISO/IEC 20000-1, COBIT 2019, ISO/IEC 27001, NIST CSF 2.0 and ISO 22301, used as internal guides, without claiming certification.

Start at Essential. Grow with us.

Every organization starts at Essential and moves up with us, to Advanced and then Complete or Tailored, as we learn its needs and it sees results.

A typical first year: three months at Essential, three at Advanced, then six at Complete or Tailored.

  • Essential:The essentials, done properly
  • Advanced:More capability and wider coverage
  • Complete:Our fullest coverage
  • Tailored:Scoped and quoted for larger or special needs

Each move is agreed at a quarterly service review, never automatic: you move up, stay, step down or go Tailored, with the reason recorded.

Package

Merakify Workforce Productivity

Microsoft 365 with helpdesk and device care, for organizations of 5 to 300 users.

Every tier includes Care – Productivity, Care – Helpdesk and Care – Devices.

One simple price per user, monthly

See the package

Package

Merakify Workforce Security

Protection for each user’s computers and email, managed by Merakify X.

Every tier includes the Care module of each license it holds.

One simple price per user, monthly

See the package

One Apps & Collaboration Care level covers every part of a package, and the two packages can be combined at different tiers.

Compare the packages

Two ladders

Ladder What it marks How it works
Journey: Essential, Advanced, Complete, TailoredServices and packagesEvery organization starts at Essential and moves up with us; each move is agreed at a quarterly service review.
Product: Basic, Standard, PremiumLicenses, subscriptions, hardware and usage packsBasic for core needs, Standard as the everyday choice, Premium for the fullest level or the highest performance.

Not sure where to start? Start with Merakify Advise.

Request a consultation

or email [email protected]

Your first Merakify Advise session is free. We reply within one business day.